Privacy Notice | Hooper's Tire Outlet

Privacy Notice

Your privacy and trust are important to us at Hooper's Tire Outlet

Last Updated: May 14, 2026

Summary of Key Points

  • What information is collected? Names, phone numbers (including mobile for SMS), email addresses, and other contact details.
  • How data is used? To provide services, send SMS communications (with explicit consent), respond to inquiries, and comply with law.
  • SMS opt-in details? SMS messages are sent only to users who have explicitly opted in via the chat widget on hooperstireoutlet.com.
  • Clear 'No sharing' statement: We will never sell, rent, or share your mobile phone number or SMS opt-in consent data with any third party for marketing purposes.

1. What Information Do We Collect?

We collect personal information that you voluntarily provide to us, including:

  • Names
  • Phone numbers (including mobile numbers used for SMS communications)
  • Email addresses
  • Mailing addresses
  • SMS opt-in consent records (including timestamp and source of consent)
  • Vehicle and service information you share when scheduling appointments

2. How Do We Process Your Information?

We process your information to:

  • Provide and operate our tire and service offerings
  • Communicate with you via SMS, email, or phone (with your explicit consent for SMS)
  • Confirm appointments, send service status updates, and respond to inquiries
  • Maintain security and prevent fraud
  • Comply with applicable laws and regulations

3. SMS / Text Messaging

By submitting your phone number through the chat widget on hooperstireoutlet.com and affirmatively checking the SMS consent checkbox, you explicitly consent to receive service-related SMS messages from Hooper's Tire Outlet. SMS communications are limited to:

  • Appointment confirmations and reminders
  • Service status updates and vehicle-ready notifications
  • Responses to missed calls and customer inquiries
  • Post-service follow-up and review requests

This SMS program does not send promotional, marketing, or sales messages.

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP. For help, reply HELP or call (585) 773-4335. See our SMS Opt-In policy for full details.

4. When and With Whom Do We Share Your Personal Information?

IMPORTANT NOTICE REGARDING SMS DATA:

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We will never sell, rent, or share your mobile phone number or SMS opt-in consent data with any third party for marketing or promotional purposes.

Mobile phone numbers and SMS/text messaging opt-in consent data are expressly excluded from all third-party sharing for marketing purposes.

We may share non-SMS personal information with service providers (such as payment processors, CRM platforms, and IT vendors) only to the extent necessary to operate our business. All service providers are bound by confidentiality obligations. We may also disclose information when required by law, court order, or government request.

5. Do We Use Cookies and Other Tracking Technologies?

Our website uses cookies and similar tracking technologies, including:

  • Google Analytics (site usage measurement)
  • Google Tag Manager (event tracking)
  • Facebook Pixel (advertising effectiveness)
  • Google Ads conversion tracking

These technologies apply to general website behavior only. They are not used to track, share, or sell SMS opt-in data or mobile phone numbers. You can disable cookies in your browser settings.

6. How Long Do We Keep Your Information?

We retain personal information for as long as necessary to provide our services and to comply with our legal obligations. SMS opt-in consent records are retained for the duration of the customer relationship plus a minimum of five (5) years after the most recent opt-out, in accordance with applicable telecommunications regulations.

7. How Do We Keep Your Information Safe?

We implement appropriate technical and organizational security measures to protect your data, including encrypted storage, restricted access, and regular security reviews. No system is 100% secure; we make no warranty that information transmitted to or stored by us will be free from unauthorized access.

8. Information From Minors

We do not knowingly collect personal information from individuals under 18 years of age. Our SMS program is restricted to users 18 and older. If we become aware that we have collected information from a minor, we will delete that information promptly.

9. What Are Your Privacy Rights?

You may:

  • Review, update, or request deletion of your personal information at any time
  • Unsubscribe from SMS by replying STOP to any message
  • Request a copy of the information we hold about you
  • Withdraw consent for marketing or analytics tracking (where applicable)

To exercise any of these rights, contact us at [email protected] or call (585) 773-4335.

10. Contact Us

For any questions about this Privacy Notice or our handling of your data:

Hooper's Tire Outlet
Rochester: 17 Alexander Street, Rochester, NY 14620 • (585) 773-4335
Syracuse: 503 Gordon Ave, Syracuse, NY 13208 • (315) 412-6127
Email: [email protected]

See also our Terms of Service and SMS Opt-In policy.

Thank you for trusting Hooper's Tire Outlet with your information and your business.